Student Services
Administration:
The Administration section contains resources related to online and Distance Education, including the various definitions of online, hybrid, distance and face-to-face programs, the goals of Distance Education at UTC and a link to the student complaint procedure.
Admissions:
Students who seek admission into the University to enroll in distance education classes will follow the admissions procedures defined by the University. Students currently admitted to the University do not require additional admission to enroll in distance education courses. Specific limitations apply to students classified as foreign or international students. Enrollment of foreign students in distance education courses must be completed in coordination with the International Student Advisor.
Advising:
Advising for online and distance programs is done within each college or department. Please check with your individual advisor or contact someone in the department to get help with advisement.
Bookstore:
All students enrolled in distance education courses may access the bookstore during its posted hours. Students may also purchase course materials from the bookstore’s online services. The student will be responsible for the shipping expense.
Bursar's Office:
The Bursar's Office is responsible for the billing and collection of student fees as well as the disbursement of financial aid funds.
Communication:
All student receive a UTC email account (mocs.utc.edu) when they enroll at the University. The UTC email account is used for all official University communication, including but not limited to students’ communication with instructors about course work. Students should check their UTC email accounts regularly. Please visit the Undergraduate and/or Graduate Catalogs for more information regarding students responsibilities as it relates to email use.
Financial Aid:
All students enrolled in distance education courses may apply for financial aid as controlled by Federal, State, and local regulations. Students may seek financial aid counseling through face-to-face, telephone, or asynchronous conferences.
Library:
All students enrolled in distance education courses are entitled reasonable access to library services. The library will be open to all students enrolled in distance education courses during posted hours. Students may seek reference support or other library assistance through face-to-face, telephone, or asynchronous conferences. The library’s online services (e.g., electronic databases) will be available to all students holding a valid student account. When necessary, the library will accommodate reasonable requests to delivery reference materials through a common carrier. The student is responsible for returning all reference materials by the specified date. The student will be responsible for the return shipping expense and is responsible for fees the library may assess for late returns or lost materials.
Registration:
Students wishing to enroll in distance education courses are entitled to use the online registration systems maintained by the Registrar. The student is responsible for seeking academic advisement from his or her advisor prior to registration. The student is responsible for obtaining any necessary permission to enroll in a course.
Writing and Communication Center:
The UTC Writing & Communication Center, open to the entire UTC community, offers consultations on any type of writing, speech, or presentation, at any stage of the creation process.
Online Proctoring:
Examples of acceptable proctoring locations include national testing centers, testing centers at a local college or university, or a librarian at a public library. If you are in military service, your Education Officer may administer your examination.
There may be additional fees in your online and hybrid courses for online proctoring.
Accommodations:
Students who need help with accessibility and accommodations should contact their instructor and/or the Disability Resource Center (423-425-4006).
Tutoring:
Students enrolled in distance education courses are eligible to receive reasonable access to tutoring services.
For Distance Education Students:
Get Help!
Student Information
If you have concerns about the services provided by UTC Learn please contact the UTC Dean of Students or a higher education representative in your state of residence.